Player Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register, play or otherwise interact with Jokers Ace. We take your privacy seriously and set out below what data we collect, how we use it, who we may share it with and the choices you have about your information.

Types of data we collect

We collect data needed to operate an online casino account and to meet legal and security obligations. This includes personal data you provide directly, technical data from your device and transactional data about your account activity and payments.

Personal data

Personal data may include your name, date of birth, postal address, email, phone number and identity documents submitted for verification (passport, driving licence or utility bill). We collect these details when you register, verify your account or contact customer support.

Technical data

Technical data covers information about your device and connection such as IP address, browser type, device identifiers, operating system, and usage data. We use these details to maintain service performance, prevent fraud and improve the site experience.

Transactional data

Transactional data includes deposits, withdrawals, game activity, bet history and payment method details. We record this information to process transactions, resolve disputes and comply with anti-money-laundering and other regulatory checks.

How we use your information

We use your data to provide and manage your account, process payments, carry out identity checks, detect and prevent fraud, and comply with legal obligations. We also use information to respond to support enquiries, investigate problems and send important service messages about your account.

Data protection practices

We keep your data on secure servers and use reasonable technical and organisational measures such as encryption and access controls to protect it. Only authorised staff and authorised third-party providers may access personal data necessary to perform their services.

Cookies and tracking technologies

We use cookies and similar technologies to enable site functionality, remember your preferences and analyse usage. Third-party analytics and advertising partners may also place cookies. You can manage cookie preferences via your browser settings or the site cookie tool.

User rights

You have rights to access your personal data, request correction of inaccurate information, request deletion where we are not required to retain it, and to object to or restrict certain processing. You may also request a copy of your data in a portable format where applicable.

Access, correction and deletion

To access, correct or delete your data, contact our privacy team at [email protected]. We will respond to requests in line with applicable law and may require proof of identity. Some data may be retained where necessary to meet legal or contractual obligations.

Information sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention agencies, game providers and other service partners who act on our behalf. We may disclose information to competent authorities where required by law or to protect our rights and the safety of users.

Privacy policy updates

We may update this policy from time to time. We will publish any changes on the site and, where appropriate, notify you by email or account message. Continued use of the service after changes constitutes acceptance of the updated policy.