User Terms and Conditions

This page sets out the terms and conditions that govern your use of Jokers Ace. It explains the contractual relationship between us and our customers, and the rules that apply when you register, play, deposit or withdraw. By using the site you confirm you have read, understood and accept these terms in full.

Account responsibilities

When you create an account you must provide accurate, complete and up-to-date information. You are responsible for keeping your login details secure and for any activity that takes place under your account. We may require identity and address verification at any time to comply with anti-money-laundering and security checks. If we reasonably suspect misuse, fraud or breach of these terms we may suspend, restrict or close the account while we investigate.

Eligibility requirements

To register and use Jokers Ace you must meet minimum age and legal requirements in the jurisdiction from which you play. You confirm you are the named account holder and that opening an account does not breach any local laws that apply to you. If you are located in a restricted territory you must not create an account. We reserve the right to refuse registration where eligibility cannot be confirmed.

Acceptable platform use

Our services must be used lawfully and fairly. Prohibited activities include, but are not limited to, collusion, the use of automated bots, chargeback abuse, money-laundering, and creating multiple accounts to exploit promotions. Attempts to circumvent limits, exploit software bugs or tamper with game integrity will result in account action and forfeiture of funds and bonuses.

Responsible play

We provide tools to manage play, such as deposit limits, time-outs and self-exclusion. Please use these tools if you need to control your activity. For further help you can contact our team or consult independent support organisations.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which are published with each offer. Promotional rules set out eligibility, minimum deposits, wagering requirements, game contribution rates, expiry and maximum bet limits while a bonus is active. Bonuses are credited subject to these rules and may be voided if we detect abuse or breach of the promotional terms. Free spin winnings are normally credited as bonus funds and are subject to wagering conditions as stated in the offer.

Deposits and withdrawals

We accept a range of payment methods. Deposit and withdrawal limits, processing times and any fees depend on the method you choose and are set out in the cashier. Withdrawals are processed after identity and payment-method checks. Large withdrawals may be subject to additional checks and payment schedules. Any applicable taxes on winnings are the responsibility of the player.

Verification checks

Before paying out funds we may require documents to verify identity, address and source of funds. Failure to supply requested documents may delay or prevent withdrawals.

Dispute resolution

If you have a complaint contact our support team at [email protected] with full details. We will investigate and aim to resolve disputes quickly and fairly. If we cannot reach agreement, you may be able to refer the matter to an independent complaints body where that option is available.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to registered customers where appropriate. Continued use of the site after changes are published constitutes acceptance of the revised terms, so please review this page periodically.